Customer service

Telephone

Our customer service is open between Monday - Friday

07:30 AM - 16:30 PM

+46 325-66 13 80


We help you with everything from size questions to finding the perfect product just for you

E-mail

shop@shepherdofsweden.se


Frequently Asked Questions

Here you can find the answers to our most common questions. If you can’t find the answer that you are looking for, get in contact with our customer service and we will try and help you in the best possible way.

If you are ordering from outside of Sweden the delivery time is 5-6 days.
Although deviations can occur.

When ordering from outside of Sweden we only offer one delivery option which is home delivery where UPS delivers the package to your front door. The delivery time is often 5-6 days.

No, unfortunately it is not possible to do so. What you can do is return the product that you bought, and we will refund you when we receive the product.

At the bottom of your delivery confirmation there is a link that you access to get the package number that is needed to track your package. When you have the package number you then enter it in the UPS website to track it. (https://www.ups.com/track)

Missing product

Have your ordered products from both our home and slippers department? To offer the best packing and quickest delivery your order may be sent in more than one shipment. If so, you have recieved different emails regarding this information. Look in your inbox.

If youre still having troubles, please contact our costomer service (shop@shepherdofsweden.se).

Incorrect product

Have you recieved the wrong product? Please contact our costomer service (shop@shepherdofsweden.se) and return the item, we are responsible for the shipping. Unfortunetly we are not able to offer exchanges on returned items. Insted, place a new order on the website.

All returned orders will be refunded once they've been received and processed by our warehouse. If you have used invoice, you can go to Klarna and pause it.

On our EU page we deliver to the following countries: Belgium, Germany, Austria, Spain, Italy, Ireland, Netherlands and France. If you want to send a package to Sweden, Denmark, or Finland you will need to go on to their own pages.

Sweden: https://www.shepherdofsweden.com/se/

Denmark: https://www.shepherdofsweden.com/dk/

Finland: https://www.shepherdofsweden.com/fi/

If you live outside of Sweden the package gets delivered to your front door.

We offer three different payment methods that you can choose between.

Credit Card Payments: Payment with Visa or MasterCard is accepted. Choose the preferred card payment and follow the instructions. The goods are shipped directly after payment and no other fee will be demanded.

Invoice: We offer payment via an invoice with our collaborative partner Klarna. With invoice payments, goods are sent to the customers registered address. If the customer wishes for the goods to be sent to an address other than the customers registered address, then we ask that the customer chooses a payment method that is not by invoice. Payment shall be made within 30 days. If payment is late, the customer will have to pay a reminder fee, a default interest rate and current reference interest rate.

Payment plan: We offer a payment plan in association with Klarna. The customer can, at any time during the payment plan, pay off the remaining payment. The payment plan is offered and shown during checkout.

The invoice is sent to the e-mail address that you entered at the time of purchase, and you will always be able to find your invoice by logging in to Klarnas website or on their app. Because the customer has 30 days to pay the invoice, it’s usually sent when we activate your order. If you want the goods to be sent to an address other than your registered address, then we ask that you chooses a payment method that is not by invoice.

The refund gets paid back when your return is received and approved. To let you know when we have received your return, we will send out an e-mail with information as soon as the return is registered. Then, after 1-3 workdays, you will receive the amount that you paid when buying the product. The refund is always made to the same card/account from which the payment was made.

For a return to be accepted, it must be sent back within 14 days and received by us in an unchanged condition. Once the return is processed and accepted you will get a confirmation by email. Your refound will be given by way of your original payment method. 

If you have received a faulty item, please send us a picture that shows the defect as well as your order number. The email should be sent to our costumer service at: (shop@shepherdofsweden.se). They will then help you further. 

If you made an order with slippers for over 65 euros and wish to send back your products you can do so for free. With products from our home and interior department, you are fully responsible for arranging and paying the return.

Most come from New Zealand, Australia, the UK, Iceland or Sweden, although we are constantly on the lookout for beautiful sheepskins all over the world. To be sold as a Shepherd sheepskin, however, it must satisfy our strict requirements concerning the quality of care of the sheep.

Shepherd do not accept any form of mulesing and we guarantee that no products from us come from sheep exposed to this. There are provisions regarding the environment of the sheep, and it is included in our Code of Animal Treatment. All our skins come from sheep who have been well taken care of and have been free roaming in a natural environment.

In order to be able to guarantee that the products are made under decent conditions and maintain the highest quality, we have our own factory. It means we can keep a check on the entire chain, from the tanning and dressing of the hide to the stitching and the finished product.

No, not for Shepherd. Our sheepskins are a by-product of the meat industry. We make use of the material that would otherwise go to waste.

We comply with the EU’s chemicals legislation. In addition, we continually take random samples of our products that are tested by SATRA, an independent analysis institute in the UK.

Lanolin is the natural grease that occurs in sheep wool. Lanolin is used in products such as skin creams for its healing properties and is very good for bare feet. What’s more, it is dirt-repellent.

No. Due to our products being made of natural materials, they are not water resistant at first. However, they are dirt-repellent. We recommend that you impregnate the product, which improves the product's durability.

One each product you will find a size guide along with a specification about the fit. Keep in mind that a new sheepskin- or wool slipper may feel a bit tight at first.

Sheepskin and wool are natural materials that stretches after a couple of days of use and shapes themselves to your foot. To see that you have gotten the right size for your slipper, start from the heel. The optimum is that the heel is edge to edge with the sole of the slipper.