E-mail: shop@shepherdofsweden.se

How do I pay my purchase?
We offer three different payment methods that you can choose between.

Credit Card Payments:
Payment with Visa or MasterCard is accepted. Choose the preferred card payment and follow the instructions. The goods are shipped directly after payment and no other fee will be demanded.

Invoice:
We offer payment via an invoice with our collaborative partner Klarna. With invoice payments, goods are sent to the customers registered address. Payment shall be made within 30 days. If payment is late, the customer will have to pay a reminder fee, a default interest rate and current reference interest rate.

Payment plan:
We offer a payment plan in association with Klarna. The customer can, at any time during the payment plan, pay off the remaining payment. The payment plan is offered and shown during checkout.

When and how is my invoice sent?
The invoice is sent to the e-mail address that you entered at the time of purchase, and you will always be able to find your invoice by logging in to Klarnas website or on their app. Because the customer has 30 days to pay the invoice, it’s usually sent when we activate your order. If you want the goods to be sent to an address other than your registered address, then we ask that you chooses a payment method that is not by invoice.

How do I get refunded in the event of a return?
The refund gets paid back when your return is received and approved. To let you know when we have received your return, we will send out an e-mail with information as soon as the return is registered. Then, after 1-3 workdays, you will receive the amount that you paid when buying the product. The refund is always made to the same card/account from which the payment was made.